RETURNS/EXCHANGES
If the product isn’t quite what you imagined:
1. Email info@stoerestore.nl with the product you want to return and include your order number.
2. Go to https://www-stoerestore-nl.myparcel.me, enter your Track & Trace code and postal code.
3. Click "Return shipment."
4. Fill in the reason for return and download the return label.
5. Package your order securely and attach the return label visibly. Ensure the packing slip with your details is included in the box.
6. Drop off the package at a PostNL location. You won’t need to pay additional shipping fees at the service point.
You have 14 days to return your order. Returns must arrive undamaged within 14 working days.
Once we receive the return in good condition, we’ll refund your purchase amount.
Custom-made items cannot be returned.
ARE THERE COSTS ASSOCIATED WITH RETURNS?
Return shipping costs are your responsibility. Additionally, you are accountable for the return shipment.